Asntls

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Return and Refund Policy


At Asntls, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and refund policy.

    For Physical Products:

    You may return any item within 14 days of receiving it if:

  • The item is damaged, broken, or has dents or scratches.
  • The item does not match the description or picture provided.
  • The item is defective or not working.
  • Any component or accessory is missing from the item.
  • The item has missing freebies.
  • You received the wrong items.
  • The item was not received.
    For Liquid or Food Items:

  • The same 14-day return policy applies for torn condition, damaged, expired items, item not received, or if the item is counterfeit.


Upon receiving your return request, our quality check team will meticulously inspect the returned item. This process typically takes 2-3 working days from the date the return is received by us.

If the claim is deemed valid and meets our return criteria, a refund will be issued to your bank or payment account within 7 working days. Please note that the refund amount may vary depending on the condition of the returned item and any applicable restocking fees.

To initiate a return, please contact our customer service team within 14 days of receiving your order. Kindly provide your order number and a detailed explanation of the reason for the return. We will guide you through the return process and provide instructions for returning the item to us.

For any further inquiries or assistance regarding returns and refunds, please don’t hesitate to contact our dedicated customer service team. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.

Thank you for choosing Asntls. We appreciate your trust in us and look forward to serving you again soon.
NEWSLETTER
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